Database Support and Maintenance

GPS Open Source offers Database Support and Maintenance services in business environments.

Database Support and Maintenance Service

Our portfolio is aimed at medium and large companies that require a specialized and trusted supplier. A partner to address projects that require experience and knowledge in database environments, whether Oracle, MySQL, SQL Server, PostgreSQL, MongoDB, Sybase…

Our consultants and technicians have extensive baggage in the administration of databases in critical environments and have participated and led projects of migration and implementation of databases for big companies. Our contribution is part of this specialization and it becomes strong from commitment and effort as a guarantee of success.

What is included in the service of our database support company?

Our Support Services will allow you to plan and perform as many operations as you need, counting at all times with the experience of an experienced consultant and a support team for your daily tasks.

An email to make your inquiries about possible improvements to the environment or performance of the platform.

Remote support during office hours.

Direct phone during office hours for incidents that affect the service. Answer in the same day through remote access.

Response time for non critical requests or incidents: next business day.

Backup for the planning policy of the Backups.

Updates and revisions of the planned patching.

Possibility of contracting on-site consultancy hours with special conditions.

Service options at our database maintenance company

Basic

Oriented to companies with an Oracle environment, SQL server, MySQL, etc. that due to volume, criticality or workload do not have a dedicated DBA in the company.

Companies that require a senior DBA to manage their databases and want qualified support

Medium

Service for companies that require specialized support Oracle, SQL server, MySQL, etc. for your team of DBAs, which due to the workload, or qualification of the technicians, need a third level, to delegate or share the incidents of your production platform.

Total DBA

In this modality we can attend critical production environments, high availability, and be your database department, interacting with the manufacturer’s support and providing architecture solutions that help you in decision making.

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